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The path to participation is a diagram or sketch of a participation framework.…
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At Engine
Joe Heapy speaking at IRISS
In December 2011, The Institute for Research and Innovation in Social Services (IRISS) 2011 forum focused on Designs for the Future, through service design.
Joe Heapy spoke about Designing the Practice of Design, exploring the ways that service providers can collaborate together using service design to generate insights and ideas, and to test them.
This year's Forum provided an opportunity to learn more about service design, how it has shaped service provision in England, and how IRISS and service providers in Scotland have embraced this approach.
IRISS Forum 2011 - Joe Heapy, co-founder and Director of Engine from iriss on Vimeo.
"We are very pleased with the output. It has enabled us to take the business on a journey and engage in subsequent detailed discussions around the future customer experience we wish to deliver. Main highlights are the collaborative working (especially bringing customers in to talk with staff), the ability to synthesise the output into something creatively meaningful (a significant theme that resonates well) and the final output was of high quality.”
Paul Morris. Head of Customer Experience Design
Virgin Media
