Public service design
Engine works with organisations to plan and run creative and collaborative projects to inform policy making and design better services.
We work with some great organisations including the NHS, local authorities, Government departments, NGOs, universities and charities; involving users, staff, managers and other experts in service design and co-production. We are a diverse team of designers, strategists, researchers and facilitators, able to work sensitively to help define the problem, understand the needs and co-create solutions.
Click here to read more and download a one page PDF to print.
West Sussex County Council
Redefining service provision and the relationship between local Government and residents
Like many local authorities, West Sussex County Council (WSCC) has been affected by the …
Camden Borough Council
Local Authorities: Tackling engagement challenges together
Camden Council is one of Londons 33 boroughs. It has been granted Beacon Status for its positive …
Local Authorities: Tackling engagement challenges together
Camden Council has been granted Beacon Status for its positive engagement of older people…
Designing people centred policy
How can User Centred Design techniques help public service managers design better services?…
Highlight
Engine feature on Local Government Channel
Local Government Channel have made a film about our work with Kent County Council. This film was launched at the Local Government Association conference in London in November 2008.
Seminars
Engine train individuals, teams and organisations in how to use Service Design to improve service …
Contextual Interview
A contextual interview is spending time with a person in their territory often in their home…
