Service design
Service design is a design specialism that helps develop and deliver great services. Service design projects improve factors like ease of use, satisfaction, loyalty and efficiency right across areas such as environments, communications and products – and not forgetting the people who deliver the service. For a quick overview, download our Two minute guide to service design.
Engine's Service Design
Our process
Engine's service design process breaks down into three broad phases: Identify, Build and Measure.…
Typical projects
We help you to identify new opportunities for services and to bring them to life.…
Five fundamentals
To simplify how we look at the ways services work, we keep referencing to the Five fundamentals…
Working with Engine
All of Engine's projects are set up as creative and collaborative processes involving as many people…
Public service design
How should Government set about improving and innovating the public services that we all use? …
Local Authorities: Tackling engagement challenges together
Camden Council has been granted Beacon Status for its positive engagement of older people…
Service Design and User Experience: Same or Different?
Oliver King, Co-founder and Director of Engine, talks on "Service Design and User Experience: Same o…
Participant journals
Participant journals are effective tools for capturing thoughts, feelings, and needs…
Path To Participation
The path to participation is a diagram or sketch of a participation framework.…
Contextual Interview
A contextual interview is spending time with a person in their territory often in their home…
