Korean Institute of Design Promotion
Sharing Service Design with Korean designers
The Korean Institute of Design Promotion approached Engine as part of their exploration and support …
Philips Retail Solutions
Designing and defining a new service-centred business offering
To support a move from product-based solutions, Engine were engaged for over a year by a new venture…
West Sussex County Council
Redefining service provision and the relationship between local Government and residents
Like many local authorities, West Sussex County Council (WSCC) has been affected by the …
Mercedes-Benz
Premium after-sales service
After-sales service is a key component of dealer profitability for all premium car brands …
BBC
Designing new ways of learning and working for the BBC Academy
The BBC Academy supports the training and development of over 20,000 internal staff …
NESTA
Getting into business - made easy
How Engine helped NESTA turn 'Insight Out' into a sustainable service…
Norwich Union
Designing financial services
After providing Norwich Union with several new proposition ideas for a particular market, Engine…
Engine provides a variety of consultancy offers to its clients. Typically we work on projects focused on service innovation, customer experience, customer insight, service co-design and innovation processes.
