Ross Timms

Ross is a highly experienced service designer and facilitator at Engine Service Design.

He is a compelling visual communicator and has an abundance of experience with defining new processes and training teams. He has led major projects to develop new service propositions for many clients - including the Virgin Group, Skanska, Jaguar Land Rover, Royal Sun Alliance and the BBC and has led training seminars for KIDP and the DMI with participants from across the world and different industry sectors.

Ross is fascinated by storytelling and how brands cross the line from physical to digital - and back again - to articulate their story and emotionally engage consumers; and how increasingly they are inviting consumers to participate in building their story, so it remains enduringly relevant. He is a strong believer in bringing strategy and brand to life using design. He is focused on collaborating with the client, their consumers and the design team to deliver solutions that are human-centered, feasible and viable for the clients business The aim is to deliver clients something that has a tangible ֑next step to implement in their organisation alongside a larger, more systemic roadmap.